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To become a Salesforce Certified Field Service Consultant, candidates must pass a rigorous certification exam. Field-Service-Consultant Exam covers a range of topics, including service territories, work orders, scheduling policies, and mobile solutions. Candidates must also have experience with Salesforce's Service Cloud and its integration with other Salesforce products.

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Earning the Salesforce Field-Service-Consultant Certification demonstrates to employers and clients that the candidate has the knowledge and skills to design, implement, and optimize field service management solutions using Salesforce. It also shows that the candidate has a deep understanding of the Salesforce platform and its capabilities. Salesforce Certified Field Service Consultant certification is highly regarded in the industry and can lead to better job opportunities and higher salaries.

Salesforce Certified Field Service Consultant Sample Questions (Q25-Q30):

NEW QUESTION # 25
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

A. Jobs can take longer than the available resources hours in a day.
B. jobs need to be performed at the same site on the same day of the week.
C. jobs require consecutive days of work and can span over weekends.
D. jobs require multiple stages of work performed by different resources.

Answer: A,C

Explanation:
Explanation
Multi-day service appointments are used when jobs can take longer than the available resources hours in a day or require consecutive days of work and can span over weekends. Jobs that need to be performed at the same site on the same day of the week or require multiple stages of work performed by different resources can be handled by single-day service appointments with appropriate scheduling policies and optimization rules.
References:
https://help.salesforce.com/s/articleView?id=sf.fs_multiday_service_appointments_overview.htm&type=5

NEW QUESTION # 26
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?

A. Capture signature, sync device, update record, deliver Service Report.
B. Deliver Service Report, update record, sync device, capture signature.
C. Deliver Service Report, capture signature, update records, sync device.
D. Capture signature, update record, sync device, deliver Service Report.

Answer: D

NEW QUESTION # 27
A dispatcher of a local power outage. All appointments in the affected area must be rescheduled to a different day How should the dispatcher update the service appointment?

A. Create the report to identify the service appointment in the area of notified service resources.
B. Create a map polygon of affected area to select service appointment for rescheduling
C. Push reschedule notifications to service service resource using the field service lightning mobile app
D. Configure a new scheduling policy to change service appointment

Answer: B

NEW QUESTION # 28
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Product Item
B. Assets
C. Entitlement Plan
D. Maintenance Plan

Answer: A

Explanation:
Explanation
Product Items are records that track the location, quantity, and status of a product in inventory[43]. Product Items can be used to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked. Maintenance Plan is a feature that defines the recurring service schedule for an asset or a product[44]. Entitlement Plan is a feature that defines the terms of support for customers such as number of cases allowed or response time[45]. Assets are records that represent products that customers have purchased and that require service[46]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_product_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.entitlements_templates_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_assets.htm&type=5

NEW QUESTION # 29
Northern Trail Outfitters has hired a contractor to help with service calls on an as-needed basis. The contractor should be limited to travel a maximum of 50 minutes from home.
Which action should a consultant recommend?

A. Check 'Keep These Appointments Scheduled'.
B. Link rules to Relevance Groups.
C. Include a Match Fields work rule.
D. Assign a high efficiency score.

Answer: D

NEW QUESTION # 30
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Excellent Field-Service-Consultant Reliable Real Exam Covers the Entire Syllabus of Field-Service-Consultant

100% Pass Quiz 2025 Field-Service-Consultant: Perfect Salesforce Certified Field Service Consultant Reliable Real Exam

Salesforce Certified Field Service Consultant Sample Questions (Q25-Q30):

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